Shipping
We currently ship Australia-wide.
All orders are carefully packed and dispatched from our Southern Highlands studio.
Orders are typically processed within 2 business days (excluding weekends and public holidays). Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.
Delivery times vary depending on your location. Please note that delivery estimates provided by shipping carriers are outside of our control and may be affected by peak periods, weather events or other unforeseen delays.
Personalised Orders
All personalised embroidery is completed in-house with care before your order is dispatched.
Please allow an additional 1–2 business days for personalised embroidery. During busy periods, this may take slightly longer.
Before placing your order, please carefully check the spelling and thread colour selected. Your embroidery will be completed exactly as entered when placing your order.
As each personalised item is made especially for you, changes cannot be made once embroidery has commenced.
Shipping Costs
Shipping costs are shown at checkout based on the current shipping options available.
From time to time, we may offer promotional shipping rates or free shipping offers.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order.
Packaroo is not responsible for delays or non-delivery resulting from incorrect or incomplete shipping details provided at checkout.
If a parcel is returned to us due to an incorrect address, additional shipping charges may apply before it can be resent.
Lost or Delayed Parcels
Once your parcel has been dispatched, we'll gladly assist if you experience any delivery issues.
If your parcel appears to be significantly delayed or lost, please contact us and we'll work with the shipping carrier to investigate.
Returns & Exchanges
We want you to love your Packarooâ„¢ purchase.
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible after receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
We'll assess the issue and arrange a repair, replacement or refund where appropriate in accordance with Australian Consumer Law.
Change of Mind
Please choose carefully before completing your purchase.
We do not currently offer returns or exchanges for change of mind. This does not affect any rights you may have under Australian Consumer Law.
Personalised Products
As personalised embroidery is made specifically for you, personalised items cannot be returned or exchanged for change of mind.
If your personalised item is faulty, damaged, incorrect or the embroidery does not match the details submitted with your order, please contact us and we'll be happy to help.
Return Conditions
Where a return has been approved for reasons other than a fault or other rights under Australian Consumer Law, items must be:
- Unused
- In their original condition
- Returned with all original packaging
Nothing in these conditions limits your rights under Australian Consumer Law.
Refunds
Once an approved returned item has been received and inspected, we'll contact you regarding the outcome.
Approved refunds will be processed back to your original payment method.
Original shipping charges are generally non-refundable for change-of-mind returns. Where you are entitled to a remedy under Australian Consumer Law, your applicable rights will still apply.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
If you have any questions about your order, shipping or returns, we'd love to help.
Packaroo Bags
Southern Highlands, NSW, Australia
packaroo_@outlook.com
Policy Updates
Packaroo may update this Shipping & Returns Policy from time to time. Any changes will apply from the date the updated policy is published on our website.
