Shipping & Returns
We currently ship Australia-wide.
All orders are processed within 2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details.
Delivery times vary depending on your location and are calculated at checkout.
Please note that delivery timeframes provided by carriers are estimates only and may be affected by peak periods, weather events or other delays outside of our control.
Personalised Orders
If you select name embroidery, please allow additional processing time for your order. Personalised items are made to order and may take longer to dispatch than standard items.
Please ensure all spelling and capitalisation details are correct when placing your order, as embroidery will be completed exactly as submitted.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
From time to time, we may offer promotional shipping rates or free shipping offers.
Incorrect Address
Please ensure your shipping address is accurate at the time of purchase. Packaroo is not responsible for delays or lost parcels due to incorrect or incomplete addresses provided at checkout.
If an order is returned to us due to an incorrect address, additional shipping fees may apply for redelivery.
Lost or Delayed Parcels
Once your order has been dispatched, responsibility for delivery lies with the shipping carrier. However, if your parcel is significantly delayed or appears lost, please contact us and we will assist in lodging an enquiry with the carrier.
Returns & Exchanges
We want you to love your Packaroo purchase.
If you receive a faulty or damaged item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will assess the situation and arrange a replacement or refund where appropriate.
Change of Mind
Due to the nature of our products, we do not offer returns for change of mind.
Please choose carefully before purchasing.
Personalised Items
Personalised products are made specifically for you and cannot be returned or exchanged unless faulty.
Condition of Returned Items
Any approved returns must be unused, in original condition, and returned in original packaging.
Items that show signs of use may not be eligible for a refund.
Refunds
Once a returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method.
Shipping costs are non-refundable unless the item is faulty.
Contact Us
If you have any questions about shipping, returns or your order, please contact us at:
Email: packaroo_@outlook.com
Business name: Packaroo